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Foresight to Present at Sidoti Micro Cap Virtual Conference

Foresight Autonomous Holdings Ltd.

Foresight Autonomous Holdings Ltd. (Nasdaq and TASE: FRSX), an innovator in automotive vision systems, today announced that management will virtually present at the Sidoti Micro Cap Conference on December 8, 2021. The virtual conference will include a live company presentation on December 8 th at 11:30am EST by Eli Yoresh, Foresight’s Chief Financial Officer and Doron Cohadier, Foresight’s Vice President of Business Development. The presentation can be accessed using this link here. Management will also be available for one-on-one meetings on December 8 th and 9 th. To schedule a meeting, contact your Sidoti representative or Miri Segal at msegal@ms-ir.com or Lou Teeluck at lteeluck@ms-ir.com. About Foresight Foresight Autonomous Holdings Ltd. (Nasdaq and TASE: FRSX) is a technology company developing smart multi-spectral vision software solutions and cellular-based applications. Through the Company’s wholly owned subsidiaries, Foresight Automotive Ltd. and Eye-Net Mobile Ltd., Foresight develops both “in-line-of-sight” vision systems and “beyond-line-of-sight” accident-prevention solutions. Foresight’s vision solutions include modules of automatic calibration, sensor fusion and dense 3D point cloud that can be applied to diverse markets such as automotive, defense, autonomous vehicles and heavy industrial equipment. Eye-Net Mobile’s cellular-based solution suite provides real-time pre-collision alerts to enhance road safety and situational awareness for all road users in the urban mobility environment by incorporating cutting-edge AI technology and advanced analytics. For more information about Foresight and its wholly owned subsidiary, Foresight Automotive, visit www.foresightauto.com, follow @ForesightAuto1 on Twitter, or join Foresight Automotive on LinkedIn. Contact Details Investor Relations Contact: Miri Segal-Scharia, CEO, MS-IR LLC +1 917-607-8654 msegal@ms-ir.com Company Website https://www.foresightauto.com/

December 01, 2021 08:20 AM Eastern Standard Time

UK SMEs forge ahead with cautious optimism as post-pandemic business confidence grows

Stockwood Strategy

Despite lingering anxieties about the pandemic and a variety of economic and commercial issues, the majority of SMEs believe it is now imperative to begin building back from the crisis. They are ready to step up their business investment, with ambitious plans for recruitment, renewal of equipment and machinery, and both domestic and international expansion. Fintech business lender MarketFinance asked 2,000 SME owners across the UK about their outlook for 2022 and beyond, gauging their short and long-term plans for business investment and growth. MarketFinance has today released a comprehensive research report of its findings. Confidence Analysis of the survey results has shown that business confidence amongst SMEs is improving, with many firms now focused on recovery and growth. With pandemic disruptions now largely settled, half of SMEs (48%) expect their turnover to stabilise or to increase over the next 12 months. Similarly, 50% of SMEs expect demand for their products or services to stabilise or to increase over the next six months. MarketFinance’s research has found that the majority of SMEs (63%) expect their business to grow over the next three years Investment With survival mode no longer a necessity and cash flow pressures beginning to ease, the vast majority of SMEs (70%) now feel confident enough to increase business investment over the next 12 months. A quarter of SMEs plan to hire new staff, while 24% expect to purchase new equipment and machinery. When asked how they were factoring borrowing into their investment plans, 23% of SMEs said access to a broader range of borrowing options could enable them to increase investment even further. Borrowing The research findings demonstrate that borrowing will play a key role in recovery and growth with 62% of SMEs saying that prudent borrowing could help them fund growth. However, three quarters (71%) of SMEs do not believe traditional banking products are the most obvious and convenient way to borrow for investment. Despite this lack of alignment between current finance needs and the options available through traditional routes, more than a third of SMEs (37%) are looking to take on new borrowing facilities. Growth With confidence high and a sense of having moved beyond recovery and into a new stage of growth, many businesses are looking forward to seizing a host of opportunities in 2022. Almost all SMEs surveyed (81%) plan to invest in sustainability, while 30% say they are considering merger and acquisition (M&A) activity in the year ahead – more than twice as many as those primarily focusing on organic growth (14%). Over a third of businesses (34%) say they already sell overseas, or have plans to begin doing so. That figure is highest amongst the largest businesses surveyed (turnover between £5m and £6.5m) but even amongst smaller enterprises significant numbers are focused on export. Anil Stocker, CEO at MarketFinance, commented: “ It’s clear that the business environment has shifted and SMEs are looking ahead with a quietly confident and cautiously optimistic view. UK businesses intend to ramp up growth through domestic and international expansion, digital transformation and even M&A activity. But as they reset their post-pandemic goals for a post-pandemic, they’ll need to be confident of their funding base. Given that so many SMEs are looking outside of traditional routes in their search for finance, we’re particularly proud to have been accredited by the British Business Bank as one of the few alternative providers under The Recovery Loan Scheme. Schemes like the RLS are a golden opportunity for SMEs looking to gear up for growth, providing easily accessible funding at a lower cost across a wide range of products. We expect to see a large number of SMEs taking advantage of the scheme over the next 6 months as their growth and expansion efforts gain momentum and they invest in ambitious plans for 2022 and beyond.” About MarketFinance MarketFinance is a fintech business lender which believes that SMEs are building the world. By making finance frictionless, they’re solving the cash flow issues getting in the way of progress. MarketFinance uses smart technology to deliver better access to faster, more affordable finance; with one-to-one help whenever businesses need it. Since 2011, MarketFinance has advanced over £2.6 billion worth of invoices and loans, enabling thousands of UK businesses to bridge today’s funding gaps and fuel tomorrow’s big ambitions. MarketFinance is an accredited Recover Loan Scheme lender and has a wide-reaching network of strategic partners including Barclays Bank UK PLC, Tide, Equals Group and Ebury. MarketFinance is backed by Barclays Bank UK PLC, Mouro Capital, Paul Forster (co-founder of Indeed.com) European venture capital fund Northzone (invested in Klarna, iZettle and Trustpilot), Viola Capital and private equity group MCI Capital (also invested in iZettle, Azimo and Gett). Further information visit: www.marketfinance.com Contact Details MarketFinance Bilal Mahmood +44 7714 007257 b.mahmood@stockwoodstrategy.com Company Website https://marketfinance.com/

December 01, 2021 08:00 AM Eastern Standard Time

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G Medical Innovations Holdings Ltd. Scheduled to Launch Covid-19 Testing Centers in California as Part of New Direct-to-Consumer Initiative

G Medical Innovations Holdings

G Medical Innovations Holdings Ltd. (NASDAQ:GMVD) (the "Company"), a telehealth, medical device, and remote patient monitoring company providing clinical-grade solutions for consumers, medical professionals, and healthcare institutions, today announced plans to open as many as 25 Covid-19 testing centers in California in Q1, 2022. Known for its groundbreaking technology, remote patient monitoring devices and services utilized by hospitals and cardiologists across the country, GMedical’s innovative Prizma monitoring device will be offered direct-to-consumer for the first time at these testing locations, as part of an aggressive company direct-to-consumer strategy. Prizma is a user-friendly cell phone-sized device that can help monitor user’s vital signs, providing to-the-minute readings for ECG, temperature, oxygen saturation, heart rate, stress levels and blood pressure, help track body weight and glucose levels. Data is presented directly to the user and the designated care provider. G Medical’s remote patient monitoring center can alert users to readings that may be a cause for concern. Prizma can also be prescribed by physicians to patients with cardiac or respiratory disease, diabetes and other health issues. With the explosive growth in demand for Covid testing across the country, G Medical expects its new California locations to boost Prizma sales. “By offering Prizma at our Covid19 testing sites we are empowering consumers to measure and monitor their vital signs post testing, in the comfort of their own home,” said G Medical CEO Dr. Yacov Geva. “This unique opportunity to introduce our Prizma device to customers face-to-face at the point of sale is an important step forward in our company’s direct-to-consumer initiative.” Prominent Santa Monica physician Dr. Rand McClain agrees. “G Medical’s Prizma vital sign monitoring device can provide ‘next level’ of care, by empowering patients to measure and record their vital signs daily.” Telehealth services and the use of remote patient monitoring more than doubled from 2018 to 2020, and that growth continues, according to a recent report by the American Medical Association (AMA). Within this industry, G Medical Innovations is well positioned as a next-generation mobile health (mHealth) and e-health company that develops and markets its clinical and consumer medical-grade health monitoring solutions, and offers end-to-end support for e-health projects. With extensive experience in the field of digital health and project management, GMedical Innovations is committed to raising the global level of healthcare by empowering caregivers and patients to better monitor, manage and improve clinical and personal health outcomes. About G Medical Innovations Holdings Ltd. G Medical Innovations Holdings Ltd. Is an early commercial stage healthcare company engaged in the development of next generation mHealth and telemedicine solutions and monitoring service platforms. The Company’s solutions and services can empower consumers, patients and providers to better monitor, manage and improve clinical and personal health outcomes, especially for those who suffer from cardiovascular disease (or CVD), pulmonary disease and diabetes. The Company’s current product lines consist of its Prizma medical device (or Prizma), a clinical grade device that can transform almost any smartphone into a medical monitoring device enabling both healthcare providers and individuals to monitor, manage and share a wide range of vital signs and biometric indicators; its Extended Holter Patch System, a multi-channel patient-worn biosensor that captures electrocardiography (or ECG) data continuously, including its QT Syndrome Prolongation Detection Capabilities Patch. In addition, the Company is developing its Wireless Vital Signs Monitoring System (or VSMS), which is expected to provide full, continuous and real time monitoring of a wide range of vital signs and biometrics. Its monitoring services include provision of Independent Diagnostic Testing Facility (or IDTF) monitoring services and private monitoring services. Forward-Looking Statements This press release contains forward-looking statements within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and other Federal securities laws. Words such as “expects,” “anticipates,” “intends,” “plans,” “believes,” “seeks,” “estimates” and similar expressions or variations of such words are intended to identify forward-looking statements. Because such statements deal with future events and are based on G Medical’s current expectations, they are subject to various risks and uncertainties, and actual results, performance or achievements of G Medical could differ materially from those described in or implied by the statements in this press release. For example, G Medical is using forward-looking statements when it discusses plans to open as many as 25 Covid-19 testing centers in California in Q1, 2022, its direct-to-consumer strategy and the benefits and advantages of its Prizma medical device. The forward-looking statements contained or implied in this press release are subject to other risks and uncertainties, including those discussed under the heading “Risk Factors” in G Medical’s prospectus filed pursuant to Rule 424(b)(4), filed with the Securities and Exchange Commission (“SEC”) on June 28, 2021, and in any subsequent filings with the SEC. Except as otherwise required by law, G Medical undertakes no obligation to publicly release any revisions to these forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events. References and links to websites have been provided as a convenience, and the information contained on such websites is not incorporated by reference into this press release. G Medical is not responsible for the contents of third-party websites. Contact Details G Medical Innovations Holdings Ltd. G Medical Service +972 8-958-4777 service@gmedinnovations.com Company Website https://gmedinnovations.com/

December 01, 2021 07:15 AM Eastern Standard Time

OPPO's Upcoming Flagship Smartphone Will be One of the Firsts to be Powered by the Premium Snapdragon® 8 Gen 1 Mobile Platform

OPPO

OPPO is expected to release its new flagship smartphone in Q1 of 2022, which will make it one of the firsts to be powered by the latest premium Snapdragon mobile platform. OPPO and Qualcomm Technologies, Inc. collaborate to continue the development of 5G. SHENZHEN, CHINA - Media OutReach - 1 December 2021 - Today at the Snapdragon Tech Summit 2021, OPPO announced to release a new flagship smartphone powered by the new premium Snapdragon® 8 Gen 1 Mobile Platform in the first quarter of 2022, making it one of the first companies that will adopt the latest Snapdragon platform. Meanwhile, OPPO will continue to collaborate with Qualcomm Technologies in accelerating the development of 5G and exploring the future of smartphone innovations. Scott Zhang, OPPO Vice President of Overseas Sales, said, "OPPO maintains close ties with Qualcomm Technologies, and we have brought several 5G smartphones powered by flagship Snapdragon mobile platforms to the market this year, including the Find X3 series and Reno6 series. It is our pleasure to witness the launch of a new generation of Snapdragon 8 Mobile Platform. We believe it will bring immense improvements and powerful performance on the next generation of flagship smartphones." For years, OPPO has always been committed to research and development from a more human-centric perspective, considering that its brand mission is "Technology for mankind, kindness for the world." For example, OPPO's proprietary Full-Path Color Management System on Find X3 Series not only improves the overall display performance, but also provides the Color Vision Enhancement function for people with color deficiency; thus, bringing breathtaking graphics to users around the world. Since the commercialization of 5G network, its popularity has been rapidly gaining momentum around the world. OPPO, as the world's fourth-largest smartphone brand, continues to collaborate with Qualcomm Technologies and other industry collaborators to promote the construction of 5G SA network and accelerate the commercialization of 5G across the globe. Specifically, OPPO was the first company to use a Snapdragon mobile platform to commercialize SA network in Europe in April 2021. As of today, OPPO has partnered with more than 80 major mobile network operators worldwide, with more than 40 of them joining OPPO to deliver 5G services. These joint initiatives have ushered in significant business development in regional markets such as Europe, Latin America, and South Africa. The success in regional 5G deployments would not have been possible without the collaboration with leading tech partners such as Qualcomm Technologies. Looking into the future, OPPO will continue to adhere to being permissive, believing in reciprocity, and creating win-win situations. The company will collaborate with more industry-leaders including Qualcomm Technologies, and actively explore more valuable cutting-edge technologies and applications to provide better products and experiences for global users. About OPPO Since the launch of its first mobile phone - "Smiley Face" - in 2008, OPPO has been in relentless pursuit of the perfect synergy of aesthetic satisfaction and innovative technology. Today, OPPO provides a wide range of smart devices spearheaded by the Find and Reno series. Beyond devices, OPPO provides its users with the ColorOS operating system and internet services like OPPO Cloud and OPPO+. OPPO operates in more than 50 countries and regions with more than 40,000 of OPPO's employees are dedicated to creating a better life for customers around the world. Snapdragon is a trademark or registered trademark of Qualcomm Incorporated. Snapdragon is a product of Qualcomm Technologies, Inc. and/or its subsidiaries. Contact Details OPPO Media Contact press@oppo.com

November 30, 2021 08:30 PM Eastern Standard Time

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QX Global Group is now a proud member of the BDO Alliance USA

QX Global Group

QX Global Group, a leading knowledge process outsourcing company with a growing presence in North America, today announced its membership with the BDO Alliance community, America’s foremost association of independently owned local and regional accounting, consulting, and financial services firms with aligned client service goals. This alliance strengthens and further extends QX’s award-winning and acclaimed industry experiences in enabling transformation of their clients' internal business operations to streamline and simplify their processes. QX will draw upon the knowledge, expertise, and resources of the BDO Alliance to support the transformation and growth of accounting firms in the US by leveraging its vast pool of highly qualified talent consisting of accountants, tax professionals, and consultants. Commenting on the development, Mr. Ravi Kurani, Country Head, North America, said, “This alliance opens up whole new possibilities for QX and our accounting clients in the US. We bring to the alliance community cost-effective, professional and secure outsourcing services to help them resolve talent gaps, extend their service offerings, and thereby increasing both margins and profits." QX brings to the financial community outsourcing solutions that adds value to accounting firms especially in a time when the profession is faced with a severe shortage of skilled staff. “We believe the professionals of QX Global Group share BDO’s commitment to exemplary client service and we want to welcome them into the BDO Alliance USA,” said Michael Horwitz, BDO USA, LLP Partner and Executive Director of Alliance Services. QX continues to build on its rich legacy of providing enhanced outsourcing services in accounting practices, primarily around tax preparation, accounting and reengineering projects. About QX Global Group QX Global Group is a leading provider of business process management services. With over 17 years of accounting and recruitment process outsourcing experience, we help our clients unlock business value by improving process efficiencies and automation in the accounting and recruitment function to enable business transformation. We are based out of the UK with offices in the USA, Canada, Australia, and India. About BDO Alliance The BDO Alliance USA is a nationwide association of independently-owned local and regional accounting, consulting, and service firms with similar client service goals. The BDO Alliance USA presents an opportunity for firms, by accessing the resources of BDO USA, LLP, and other Alliance members, to expand services to their clients without jeopardizing their existing relationships or their autonomy. The BDO Alliance USA was developed to provide member firms with an alternative strategy for gaining a competitive advantage in the face of a changing business landscape. Participants in its Vendor Marketing Program include non-member firms that serve as vendors providing additional products and services to member firms and their clients. The BDO Alliance USA is a subsidiary of BDO USA, LLP, a Delaware limited liability partnership. Contact Details QX Global Group Vishal Kurani +1 646-693-9693 vishal.kurani@qxglobalgroup.com Company Website https://qxglobalgroup.com/

November 30, 2021 11:14 AM Eastern Standard Time

CSG to Present at Oppenheimer’s 5G Summit

CSG

CSG ® (NASDAQ: CSGS) today announced that the company will present at Oppenheimer’s 5G Summit on December 14. The presentation will be held at 1:15pm EST and will feature comments from CSG chief executive officer Brian Shepherd. The conference presentation will be available via webcast here. About CSG CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For nearly 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries. To learn more, visit us at csgi.com and connect with us on LinkedIn and Twitter. Copyright © 2021 CSG Systems International, Inc. and/or its affiliates (“CSG”). All rights reserved. CSG® is a registered trademark of CSG Systems International, Inc. All third-party trademarks, service marks, and/or product names which are referenced in this document are the property of their respective owners, and all rights therein are reserved. Contacts: John Rea Investor Relations CSG +1 (210) 687 4409 john.rea@csgi.com Contact Details Tammy Hovey +1 917-520-2751 tammy.hovey@csgi.com Company Website https://www.csgi.com

November 30, 2021 06:30 AM Mountain Standard Time

SpeQtral closes US$8.3m funding round

SpeQtral

SINGAPORE - Media OutReach - 30 November 2021 - SpeQtral, an emerging leader in quantum-secure communication systems, announced that it has successfully closed a US$8.3 million financing led by Xora Innovation, an early-stage deep science investment platform of Temasek. With quantum cryptography fast becoming mainstream and the Quantum Key Distribution (QKD) market expected to be worth US$20 billion by 2035 [1], this latest capital injection will allow SpeQtral to strengthen its position as a quantum-secure communications company. Specifically, the funds will be used to expand SpeQtral's regional and international presence, establish strategic business partnerships, hire top talent, support the commercial rollout of terrestrial systems, and further develop its satellite-based systems. While the emergence of fully functional quantum computers will spur breakthroughs in optimisation problems for applications across a broad spectrum of industries, it is only a matter of time before the same computational capabilities are used to break the fundamental cryptographic principles that safeguard today's data communications – principally, public key encryption (PKE). SpeQtral is on a mission to deliver tamper-proof and computationally uncrackable encryption keys, within and across global communications networks, securing data against present and future threats brought on by advances in computing. Together with partners, SpeQtral is reinventing cryptography for the quantum age, using satellites in low earth orbit to secure data networks across the globe. SpeQtral's QKD technology solution is a crucial element in building global quantum-secure communication networks. QKD uses quantum physics, as opposed to current mathematically based encryption technologies, to distribute symmetric encryption keys that can be used to secure communication networks. By using the laws of physics to generate the keys rather than mathematical algorithms, SpeQtral's QKD platform enables the creation and distribution of computationally uncrackable encryption keys. "Secure data communication is foundational to the 'web of trust' between buyers, sellers, and intermediaries in the modern digital economy," said Donna See, CEO of Xora Innovation. "SpeQtral's QKD technology enables critical solutions for governments and enterprises seeking to ensure this web of trust in the quantum age. We are very excited to be a part of accelerating SpeQtral's growth and success." Chune Yang Lum, Co-founder and CEO of SpeQtral, said "We are honoured to welcome our new investors, Xora Innovation and TIS, and are deeply appreciative of the continued support of our original investors who continue to believe in our vision. We feel very fortunate to have investors who are committed to rolling up their sleeves and helping us deliver best-in-class quantum technologies to governments, defence agencies, financial services institutions, data centres, cloud and telecommunication service providers." [1] Toshiba. Toshiba launches Quantum Key Distribution (QKD) System Business. 19 October 2020. About SpeQtral: There is a tremendous need for robust technologies and systems that can handle the significant security challenges posed by quantum computing innovation. Supported by a world-class, multidisciplinary team of quantum scientists, cryptographers and engineers, we at SpeQtral are on a mission to secure the world's networks for the fast-approaching quantum revolution. For more information, please visit: https://speqtral.space/ Contact Details WE Communications, on behalf of SpeQtral Jayden Teng WE-SpeQtral@we-worldwide.com

November 30, 2021 08:00 AM Eastern Standard Time

New Backup and Recovery Version from Bacula Extends Technology Reach to Nutanix, Teams and Proxmox

Bacula Systems

Accelerating its leadership in high performance backup and recovery for large enterprises and managed services providers, Bacula Systems today announced the general availability of Bacula Enterprise 14 to further broaden its wide compatibility and protect medium and large IT centers that use both new and legacy technologies. This enables large or complicated IT environments to be protected from one single backup and high speed recovery platform. Just some of the new technologies in Bacula 14.0 are: Proxmox module, featuring incremental backup Nutanix filer module, with HFC technology M365 module updated to also encompass Teams State of the art security and ransomware protection Stefan Dunsch, Head of Service Operations at itesys, Switzerland’s leading MSP for SAP Basis technology services said “ Our systems need to quickly fit our customers’ complex and changing requirements. We need data backup and protection that completely fits our service offering, and allows us to add new innovations. As we roll out an increasing number of services and features to our customers, our backup and recovery solution has to be easy to customize and automate. Implementing Bacula has been a clear factor in itesys achieving its goals “. Bacula Enterprise is a highly scalable backup and recovery solution that integrates with an especially wide range of virtual machines, databases, clouds and containers. Its architecture helps to make organizations especially secure against different types of malware. “ Just as important as the exciting new capabilities announced today is is that Bacula 14 is packed with a range of new security and ransomware protection features, including anti-virus tools to detect potential threats. It also features one-time password authentication allowing use of smartphones with bio-metric functions to access Bacula’s web GUI ” said Frank Barker, CEO of Bacula Systems. “Bacula enables medium and large organizations to protect their entire IT estate from one platform. It scales to many thousands of users, is cloud-agnostic, has advanced protection against ransomware, point in time recovery, and integrates with a vast range of different storage media. It natively integrates with more virtual machines than any other backup vendor. When combined with Bacula’s advantageous licensing model, significant savings and performance increases are being seen by our military, government, ISV, and HPC customers ” said Aristide Caraccio, VP of Sales and Marketing at Bacula Systems. Bacula Systems customers include NASA, Navisite, Swisscom, SDV Plurimédia, Locaweb and many more. About Bacula Systems: Bacula Enterprise Edition is a highly scalable backup and recovery software for large organizations, data centers and MSPs. www.baculasystems.com Contact Details Rob Morrison +41 21 641 60 80 rob.morrison@baculasystems.com Company Website https://www.baculasystems.com/

November 30, 2021 08:00 AM Eastern Standard Time

Artificial Intelligence Capabilities Are Quickly Becoming Essential for Customer Experience Initiatives, According to Dash Research

Dash Network

Dash Research’s report, “Artificial Intelligence for CX Applications”, focuses on the market drivers and barriers surrounding the adoption and use of AI in CX platforms, applications, and programs, the general use case categories for AI, and several representative case studies detailing the use of AI to improve CX. The report also details current AI regulations, which generally focus on the proper collection and use of personal information. An Executive Summary of the report is available for free download on the firm’s website. Artificial intelligence (AI) has become nearly ubiquitous across a range of industries and use cases. The customer experience (CX) discipline is no different, according to a new report from Dash Research; AI is being used across both customer-facing functions and in back-office systems and processes. This AI functionality is being integrated or incorporated into CX platforms and applications, with low- or no-code interfaces that allow CX, marketing, and sales professionals with little data science or computer coding experience to manipulate data and tune algorithms to support several different functions. According to Dash Research principal analyst Keith Kirkpatrick, the use of AI within CX can be classified under five broad categories: intelligent insights, predictions, preferences, recommendations, and automation. “Each step in the AI/CX continuum represents a progression of AI maturity and sophistication,” says Kirkpatrick. “As AI maturity increases, so does the required depth of integration of data sources within an organization, which can encompass customer and account data, product and service data, billing and fulfillment data, and service interaction data.” Dash Research analysis indicates that there are four key market drivers spurring the adoption and use of AI within CX initiatives: Increasing demand for customer-facing automation and assistants Higher demand for backend automation and intelligent analysis Growing appetite for data-led insights and customer journeys More value seen with deeper customer engagement However, while AI is becoming part of the very fabric of CX platforms, like any technology or approach, there are technical and operational barriers to complete market adoption. Dash Research finds that the key remaining market development barriers include: Limited scope or quality of data Lack of alignment between CX challenges and AI solutions Limited data governance policies and privacy concerns Regulatory issues Dash Research’s report, “Artificial Intelligence for CX Applications”, focuses on the market drivers and barriers surrounding the adoption and use of AI in CX platforms, applications, and programs, the general use case categories for AI, and several representative case studies detailing the use of AI to improve CX. The report also details current AI regulations, which generally focus on the proper collection and use of personal information. An Executive Summary of the report is available for free download on the firm’s website. Dash Research, the market intelligence arm of Dash Network, provides in-depth research and insights on the worldwide CX market including a comprehensive assessment of technology solutions, business issues, market drivers, and end-user dynamics across industry sectors. Dash Research’s global market coverage combines qualitative and quantitative research methodologies to provide a complete view of emerging business opportunities surrounding contact center technologies, customer data & analytics, customer data platforms, customer insights & feedback, customer relationship management, personalization & optimization, and employee experience. For more information, visit www.dashresearch.com or call +1.720.603.1700. Contact Details Dash Research Clint Wheelock +1 720-603-1700 press@dashnetwork.com Company Website http://www.dashnetwork.com

November 30, 2021 05:15 AM Eastern Standard Time

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